Ensure queries by customers are attended promptly and communications are handled in a professional manner.
Ensure commitments to customers are met promptly.
Work together to ensure billing accuracy upon receipt of queries.
Credit Control and Collection team
Timely support/settlement of customer queries/ disputes.
Work together to manage customer’s credit account status.
Customer Service and overseas stations
Liaise on billing queries from other stations of origin.
Resolve customer’s queries from multiple channels promptly.
Support the provision of special reporting requests by customers in an accurate and timely manner.
Ensure all queries are resolved in accordance with regional standards.
Ensure effective and efficient logging of all queries.
Cross function liaison to handle billing adjustments attributed by customers.
Retrieve and follow-up undelivered documentations upon request by customers.
Handle inbound HAWB (house air way bill) attachment request.
Track shipment documents through different channels.
Communicate and liaise with overseas DHL locations for special customer queries.
Incumbent has no direct reports and authorityover country line and functional personnel.Nevertheless must demonstrate ability toinfluence decisions/actions through provisionof value-added inputs into the organisation’sbusiness processes.
Good customer handling skills.
A team player.
Strong problem solving skills.
Able to handle stress.
Able to work independently.
Basic software skills (e.g.: Word, Excel, PowerPoint, etc.).
Basic knowledge in both billing & credit policy.
Basic knowledge in shipment flow (including tracing records).
Basic product and tariff knowledge.
Please read and understand the job description, job responsibilities and job requirement carefully before applying.