Japanese Speaking Operations Services Specialist

Successful rewards
Successful reward: RM 1,080 - RM 1,320

Japanese Speaking Operations Services Specialist
Job Descriptions:


  • Role Description
    • Operations Services Specialists are responsible for generating sales quotations, using client-specific databases and financial systems.
    • This individual will also be focused on creating booking packages and/or invoices within Client and Internal systems.
    • They must ensure the integrity of client and internal information in database, financial, and CRM systems.
    • Additionally, Operations Services Specialist manage external and internal queries in a professional, client-orientated manner using their bilingual skills in Japanese and is responsible for checking the data integrity of purchase orders and invoices.

  • Industry :
    • B2B Consulting

  • Position:
    • Japanese Speaking Operations Services Specialist

  • Monthly Salary :
    • RM 4,500 - RM5,500 (subjected to years of experience or any specialize skill)

  • Allowance:
    • EPF/SOCSO
    • Family Insurance

  • Probation period:
    • 3 months

  • Working hours:
    • Monday to Friday 9:00 to 6:00

  • Holiday:
    • Saturday, Sunday and Public Holiday

  • Job Location: 
    • Mont Kiara


  • Type of employment :
    • Full time

Japanese Speaking Operations Services Specialist
Job Responsibilities:


  • Generating sales quotations for customers, using dedicated sales database systems and financial systems

  • Ensure the integrity of client info maintained in the database systems

  • Generating reports for internal use by mining info from various computer packages

  • Updating and managing Excel spreadsheets

  • Dealing with external and internal queries in professional, client orientated manner

  • Checking the data integrity of purchase orders and invoices

Japanese Speaking Operations Services Specialist
Job Requirement:

  • Required Language of communication:
    • English
    • Japanese (N2 or above)

  • Required Academic Education:
    • College education preferred

  • Required Experience:
    • 1-2 years Administration experience preferably in sales processes.
    • Candidate must have solid experience in Microsoft packages (Word, Excel) and email Databases, including demonstrated proficiency at Excel Level II or beyond.

  • Required skill:
    • Detail orientated with strong follow-thought skills
    • Prossess highly effective Japanese verbal and written communication skill.
    • Ability to work as a team player


  • Preferable skills/knowledge:
    • Experience with CRM systems is not required but would be a distinct advantage.

About Company:

  • ServiceSource founded and leads the Service Performance Management industry focusing exclusively on growing service share - by increasing the number of customers who buy services and the amount they spend on those services. 
  • ServiceSource has five global service centers that serve technology and
    healthcare IT clients in over 100 countries and 30+ languages and has delivered more than $5B in services revenue for its clients. 
  • The company manages more than 400,000 customer relationships, 40,000 partners annually, with over $3B currently under management.
  •  Founded in 1999, ServiceSource has been profitable since inception and is backed by a group of individual and institutional investors led by General Atlantic and Benchmark Capital.

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