Desktop Support Engineer

Successful rewards
Successful reward: RM 720 - RM 960

DESKTOP SUPPORT ENGINEER JOB DESCRIPTION:

  • Industry :
    • Computer/Information Technology

  • Position:
    • Desktop Support Engineer

  • Monthly Salary :
    • RM3,000 - RM4,000 (depending on experience)

  • Allowance:
    • TBC during interview.

  • Probation period:
    • TBC during interview

  • Working hours:
    • Monday – Friday 09.00am - 18.00pm

  • Holidays
    • Annual Leave
    • Public holidays according to labor law

  • Job Location:
    • Mont Kiara

  • Type of employment:
    • Full-time


DESKTOP SUPPORT ENGINEER JOB RESPONSIBILITIES:


  • Perform “Hands and Eyes support on in‐scope locations at manned sites (Dedicated) during supported hours, at direction of off‐site staff ( “Smart Hands and Feet” ) including:
    •  Execute instructions as provided and directed
    •  Reset/power cycle of equipment as requested
    •  Assist in replacing cables
    • Assist in managing devices unreachable from the network
    •  Verify relevant information regarding target impacted asset (serial #, type…)
    •  Primary checks points regarding Ethernet traffic using led signal, electric power up & align, server panel error
    • Share with Client any relevant information that might be available (recent power outage in local data room that could assist in the RCA)
    • Reasonably assist external IT Suppliers (e.g. Hardware maintenance Supplier, Network connected Printer or Multi‐Function Printer supplier, Telco provider) to perform onsite work where required at manned sites (Dedicated)
    •  Backup tape rotation, media retention and externalization at manned sites (Dedicated) where instructed by client.The Supplier is not responsible for tape back‐ up or any loss of data.
    • Plug & Play Components Exchange (e.g. hot swap hard drive change),However while performing hot swap, supplier will not be responsible for data loss or hardware failure.
  •  Provide L1 support to non‐network attached printers
  •  Provide Level 2 on‐site support for in‐scope locations
  •  Provide Incident determination and Resolution.
  •  Provide desktop swap‐out, Level 2 hardware and system software support (to include but not limited to Engineering workstations, laptops, desktops, Smart Phones/Tablets and other devices as mutually agreed and defined ) coordinated through the Service Desk.
  •  For desktop and servers, perform upgrades not covered by installation services purchased.
  • The Supplier will not be held liable for any accidental damages or voiding of warranties.
  •  Provide informal End User training on and laptops



DESKTOP SUPPORT ENGINEERJOB REQUIREMENT:

Most Important Requirement (Focus on the bold) 


  1. Minimum 3 years Hardware Support working experience.
  2. At least Diploma/Degree in any field




ABOUT COMPANY:

To be reveal during interview.

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